FAQ's for Non-Profit Shoppers:
Q: We noticed that our order is comprised of donations from a few different companies. What do we do now?
A: Each company will contact you within 5 business days to arrange for pick-up/delivery unless otherwise noted.
Q: Do we need to issue a tax receipt for what we receive?
A: If a tax receipt is required it will specifically say on that product’s details page.
Q: What do we need to do after we receive the donation?
Q: What if an item that we receive doesn’t fit in our space.
A: We require that all our donations include measurements. Please make sure the item will fit as we have a no-return policy. If the donor included incorrect dimensions you may contact them directly.
Q: Will there be limits on the quantity of items that I can request?
A: Some items do have limits based on available inventory. Limits are listed in the description for each item. The system will let you know if you’ve requested too many.
Q: An item I saw on the catalogue is no longer there?
A: Requests are on a first-come first-served basis. Once an item is out of stock it is automatically no longer available on the catalogue.
Q: Can I update or modify my request?
A: Please contact us directly if you wish to modify your request.
Q: My charity is replacing our furniture with these donations. What should we do with our old stuff?
A: Most of the time the furniture that is being replaced is either very old or not in great condition. Please look for an environmentally responsible local recycling option.